Your QIAGEN Partner for Service

Excalibur Service Mission

Our mission… to provide exceptional customer service at cost savings, without sacrificing quality. It begins by understanding the needs of clients and developing customized solutions, while adhering to and surpassing standards of excellence in the industry.

CERTIFIED PROFESSIONALS

Our engineers and specialists are
highly skilled to deliver exceptional
quality and timely servic
e.

AFFORDABLE SERVICE

We offer flexible pricing methodologies to best fit yours and your company’s needs. Our pricing is transparent with no hidden fees.

FAST REACTION

We focus on timely repairs and support so

your lab operations are minimally affected, allowing for maximum up-time.

SEAMLESS SUPPORT

Our service team acts as your authorized and certified service provider, conveying your brand and adhering to your compliance requirements.

PERSONALIZED ATTENTION

Our engineers and specialists can provide scalable service solutions to your specific needs, so you can focus on your core business.

ROUTINE MAINTENANCE TASKS

We follow your maintenance quality guidelines and documentation to perform routine maintenance tasks, leaving your staff free for high-value projects.

HIGHLY SKILLED SERVICE TEAM

Our service team is driven to provide you exceptional high quality, affordable service.

Not only do our specialists offer personalized attention to meet your needs,

our Field Service Management Team also plays a vital role in your support, satisfaction, and success.

 

“Above all, we apply years of experience to design service solutions to provide customer satisfaction

through strategic partnerships that are measurable, attainable, and mutually beneficial.”

Rigo Lopez, Director of Operations, Excalibur Lab Specialists

 

“Our goal is to contribute to our customers’ success by maximizing their instrumentation uptime.”

Mike Cramer, Director, Partner Business, QIAGEN

 

Partnerships

Excalibur Lab Specialists forges partnerships with suppliers of diagnostic products to provide high quality point-of-use service and support.

Excalibur Lab Specialists engineers are cross-trained on our partners’ medical/diagnostic equipment and technology allowing for a seamless integration and extension of our partners’ knowledge base.

 

Unique Coast-to-Coast Service

Excalibur Lab Specialists service engineers are strategically located nationally to provide rapid response and turnaround time to our clients .

Your QIAGEN Partner for Service

2231 MERIDIAN BLVD, SUITE 3

MINDEN, NV 89423

PHONE: 800 571 2849

info@excaliburdci.com

© 2019 BY EXCALIBUR LAB SPECIALISTS