Your QIAGEN Partner for Service
Excalibur Lab Specialists provides comprehensive service solutions for medical, analytical, and diagnostic equipment.
Our highly trained and ISO compliant technicians will deliver fast turn-around time, on-site quality service, and assure your equipment is performing to manufacturer’s specifications. ...read more
To keep your equipment in top working condition and to minimize repair service, Excalibur Lab Specialists will proactively schedule and perform preventive maintenance service at your requested intervals. Routine preventive maintenance service helps prolong the life of an instrument and keeps it running efficiently. ...read more
Biomedical Equipment (BME) Services
Let Excalibur Lab Specialists be your Biomedical Equipment Service provider. We provide on-site calibration, repair, and maintenance services for a variety of biomedical equipment including pipettors, centrifuges, and much more. ...read more
Excalibur Lab Specialists houses a depot repair center and warehouse for your technical service and spare parts needs.
Our highly trained technicians and staff members have the capability to repair and thoroughly test spare parts and instruments, and effectively store and ship them. ...read more
Excalibur Service Mission
Our mission… to provide exceptional customer service at cost savings, without sacrificing quality. It begins by understanding the needs of clients and developing customized solutions, while adhering to and surpassing standards of excellence in the industry.
Our engineers and specialists are highly trained and ISO-certified to deliver
exceptional quality and timely service.
We offer flexible pricing methodologies to best fit yours and your company’s needs. Our pricing is transparent with no hidden fees.
We focus on timely repairs and support so
your lab operations are minimally affected, allowing for maximum up-time.
Our service team acts as your authorized and certified service provider, conveying your brand and adhering to your compliance requirements.
Our engineers and specialists can provide scalable service solutions to your specific needs, so you can focus on your core business.
ROUTINE MAINTENANCE TASKS
We follow your maintenance quality guidelines and documentation to perform routine maintenance tasks, leaving your staff free for high-value projects.
HIGHLY SKILLED SERVICE TEAM
Our service team is driven to provide you exceptional high quality, affordable service.
Not only do our specialists offer personalized attention to meet your needs,
our Field Service Management Team also plays a vital role in your support, satisfaction, and success.
“Above all, we apply years of experience to design service solutions to provide customer satisfaction
through strategic partnerships that are measurable, attainable, and mutually beneficial.”
Rigo Lopez, Director of Operations, Excalibur Lab Specialists
“Our goal is to contribute to our customers’ success by maximizing their instrumentation uptime.”
Mike Cramer, Director, Partner Business, QIAGEN
Excalibur Lab Specialists forges partnerships with suppliers of diagnostic products to provide high quality point-of-use service and support.
Excalibur Lab Specialists engineers are cross-trained on our partners’ medical/diagnostic equipment and technology allowing for a seamless integration and extension of our partners’ knowledge base.
Unique Coast-to-Coast Service
Excalibur Lab Specialists service engineers are strategically located nationally to provide rapid response and turnaround time to our clients .