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Ordering
You may place your order with Excalibur by phone,
fax or mail.
Phone:
1-800-571-2849
8:00am to 5:00pm Pacific Time
Monday thru Friday
Fax:
1-775-783-1548
24 Hours a day. An Excalibur representative will
confirm your order the next business day upon request.
Mail:
Excalibur Lab Specialists, Inc.
2232 Meridian Blvd., Suite 100, Minden, NV. 89423
Shipping
& Delivery:
Orders are routinely shipped from Excalibur facilities
within 24 hours using a ground carrier unless you request an express
delivery or different carrier. Orders are shipped F.O.B. shipping
point and freight is itemized on the invoice. Please note that payment
terms are net 30 days.
Damaged
Goods:
Although Excalibur makes every effort to carefully
pack each order, we must rely on the carrier for safe delivery.
If you receive broken or damaged products, the damage should be
noted on the freight bill or receipt and signed by the carrier’s
agent. Any necessary forms for filing claims should be supplied
by the carrier. Excalibur is not liable for damages sustainted
while product is in transit.
Returns:
If a product is shipped as a result of an error made by Excalibur
it may be returned for replacement or credit. However, if a product
has been overstocked or its use discontinued, it may be returned
only at Excalibur discretion and may be subject to a 20% restocking
fee.
An Excalibur
customer service representative must process returned goods. Unauthorized
returns may result in delayed product replacement or credit due
to difficulties in identifying the appropriate customer and reason
for return.
Other
Terms:
Prices are subject to change without notice.
Discount
pricing on contracts with automatic renewal are calculated from
the current list pricing upon renewal.
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